Standard Return Policy

1. How to Start a Return

Please contact us by email within 30 days of receiving your order before returning any item. We will confirm your eligibility and send instructions. Returns sent without prior contact may be delayed or refused.

2. Defective, Damaged, or Incorrect Items

If your item arrives defective or damaged, or if we sent you the wrong item, please email us with your order number and photos showing the issue.

Once the claim is reviewed and approved, we will cover the return shipping cost, if a return is required, and either provide a replacement or issue a full refund.

3. Non-Defective Returns

If you ordered the wrong part, no longer need the item, or simply changed your mind, the item must be unused, uninstalled, and in resalable condition. Used or installed items are generally not eligible for return.

  • You are responsible for the return shipping cost.
  • A 15% restocking fee applies, which may be waived at our discretion.
  • Original shipping and handling charges are non-refundable.

4. Refunds

Refunds are normally issued within 2 business days after the returned item is received and inspected.

Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take several additional business days for the refund to appear in your account.

Large Equipment / LTL Return Policy

1. How to Start a Return

Because return freight costs for large and heavy equipment can be substantial, we strongly recommend confirming compatibility with your equipment before ordering. If you're unsure whether an item will fit your application, please contact us before ordering it. We’re happy to help.

Please contact us by email within 30 days of delivery before returning any LTL shipment. We will review the request, confirm eligibility, and provide return instructions.

Do not arrange or send any freight return without prior authorization. Unauthorized freight returns may be refused.

2. Freight Damage

Please inspect your shipment carefully before signing for delivery. If there is any damage to the packaging, pallet, or equipment, you must take photos and note the damage on the carrier's delivery receipt or proof of delivery (POD) at the time of delivery, before signing.

Damage claims for shipments signed for as received in good condition, with no damage noted on the POD, may not be accepted.

3. Non-Defective Returns

Returns for items ordered incorrectly, no longer needed, or returned due to a change of mind must be unused, uninstalled, and in resalable condition.

  • The buyer is responsible for all return LTL freight charges. Return freight for large equipment is determined by the carrier based on shipment size, weight, distance, accessorial services, and destination. As a general reference, return freight may cost approximately $150–$500 or more, though actual charges vary and this range is provided for reference only.
  • A 15% restocking fee applies, which may be waived at our discretion.
  • Original freight, handling, liftgate, and other accessorial charges are non-refundable.
  • Unauthorized freight returns may be refused.

4. Refused Deliveries

If a shipment is refused for reasons other than documented freight damage or our shipping error, the customer may be responsible for the original and return freight charges, as well as any applicable restocking fee.

5. Refunds

Approved refunds are normally processed within 2 business days after the returned item is received and inspected.

Refunds are issued to the original payment method. Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.